Shipping policy
Shipping Policy
We work to get your order packed, shipped, and headed your way as quickly as possible.
Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days. Processing times may be longer during holidays, promotions, product launches, or periods of unusually high order volume.
Business days do not include weekends or federal holidays.
Standard Shipping
Shipping rates and available delivery options are calculated at checkout unless otherwise stated as part of a promotion.
Delivery estimates shown at checkout begin after the order has been processed and transferred to the shipping carrier.
Free Shipping
When Sam’s Garlic Shack offers free shipping, Sam’s Garlic Shack reserves the right to select the shipping carrier and shipping service used to fulfill the order.
Free shipping promotions apply to standard shipping only. Unless specifically stated otherwise, free shipping does not include expedited services such as Next Day Air, Overnight, 2-Day, Express, Priority Express, or other premium shipping options.
Orders receiving free shipping will generally be sent using a service with an estimated transit time of 3–5 business days after the order has been shipped.
If an expedited shipping method is requested, the customer is responsible for the additional shipping cost unless the promotion specifically states that expedited shipping is included.
Sam’s Garlic Shack may change the shipping method selected during checkout when an order qualifies for free shipping and the selected service exceeds the terms of the free-shipping promotion.
Delivery Times
Shipping and delivery dates provided by Sam’s Garlic Shack or a shipping carrier are estimates. Once an order has been transferred to the carrier, delays caused by weather, carrier operations, holidays, incorrect addresses, or other circumstances outside our control may affect the delivery date.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if an address needs to be corrected.
If an order has already shipped, we may not be able to change the delivery address. Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost or Damaged Orders
If your order arrives damaged or appears to have been lost in transit, please contact us with your order number and any relevant photos or tracking information. We will review the issue and work with you and the shipping carrier toward an appropriate resolution.
Promotional Shipping Offers
Shipping promotions may have additional eligibility requirements, including minimum purchase amounts, qualifying products, geographic restrictions, or promotional dates.
Unless otherwise stated, promotional shipping offers cannot be combined with expedited shipping services or other shipping discounts.
Sam’s Garlic Shack reserves the right to correct checkout or shipping errors that result in a customer receiving a shipping service that was not included in the terms of the promotion.